Underground Threads stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact Customer Service within 15 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs. All products must by returned to our location for inspection before a refund is issued.

Underground Threads products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.

Underground Threads takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:

• Spelling, punctuation or grammatical errors made by the customer.
• Inferior quality or low-resolution of uploaded images.
• Design errors introduced by the customer in the design creation process.
• Errors in user-selected options such as product type or size.
• Color issues like general color matching expectations. PMS color matching, color or hue, saturation, vibrancy, and detail expectations.

Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Underground Threads does not proof documents created by its customers prior to processing.